Resources & Policies

Everything you need to know about using SRCheckFlow

All Policies

Review our complete policies to understand our terms, security practices, and business standards

Terms and Conditions

Our standard terms of service and user agreement

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Privacy Policy

How we collect, use, and protect your personal information

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Merchant Code of Conduct Policy

Standards and expectations for all merchants using our platform

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Refund Policy

Our policy regarding refunds and returned eChecks

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Security Policy

Information about our security measures and data protection

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Termination of Service and Access Policy

Terms and conditions for account termination

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Account Cancellation Policy

How to cancel your account and what happens to your data

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Prohibited and Restricted Businesses

List of business types we cannot serve

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Frequently Asked Questions

What is an eCheck?

An eCheck (electronic check) is the digital version of a paper check processed through the ACH network. It allows secure fund transfers directly from a customer's bank account with no physical check needed.

How long does it take for eCheck funds to clear?

eChecks typically clear within 1-3 business days through the ACH network, depending on your bank and the receiving institution.

What is the length of my merchant agreement?

Merchant agreements typically run on a month-to-month basis unless otherwise specified in your contract.

What features can I access in the SRCheckFlow Dashboard?

The dashboard provides transaction tracking, real-time analytics, settlement information, virtual terminal access, and account management features.

Can I use eChecks for recurring payments?

Yes. eChecks can be set up for recurring payments with proper authorization from the customer, making them ideal for subscriptions and recurring billing.

How does check verification work on SRCheckFlow?

Our system verifies eCheck information during the submission process, checking for valid routing numbers, account numbers, and performing fraud detection.

Need More Help?

Can't find the answer you're looking for? Contact our support team for immediate assistance.